![]() ![]() ![]() O Initiates conversations to uncover customer needs and is capable of closing the sale and/or referringĬustomers to the appropriate staff and/or department. O Promotes and explains all types of bank products/services. Recommends bank products and services to customers and prospects Payments, cash advances, gift card and reloadable card sells and maintenance,, personal money orders,Ĭashier's checks, Travelers' Checks, cash advances,, etc.) O Processes other related transactions and services (Including, but not limited to, wire transfers, stop Processes payment as necessary and issues receipts. O Accepts loan (mortgage, consumer, etc.) & other types of payments: verifies payment amount, Signatures/endorsements, receipt of proper identification, assurance of validity of documents and O Cashes checks and processes withdrawals pays out money after verification of correct O Receives checking and savings deposits: verifies cash (amounts & validity) and ensures proper checkĮndorsements, receives proper identification, enters deposits into computer records, and issues Processes in-person retail and commercial customer transactions O Performs research and assists with resolving customer problems in a timely manner. Interest rates, account charges, and other pertinent account information while complying withĭisclosure requirements, regulations and consumer privacy policies. O Answers basic inquiries and provides information to prospective and current customers regarding O Develops a rapport with the bank's regular customer base in order to ensure personalized service O Provides friendly, accurate, and efficient service to both customers and non-customers. Product and service delivery channels, to refer customers to the other departments within theīank as appropriate, and to resolve complex customer service issues.ĭepartment: Banking Center Operations Reports to: Retail Banking Manager Recommend appropriate products and services, to educate customers about Guaranty Bank's All qualified applicants will receive consideration without regard to race, religion, color, national origin, sex, age, disability, status as a protected veteran, or any other characteristic protected by applicable federal, state, or local law.Job Purpose: To communicate with new and existing customers to uncover and evaluate needs in order to Our company is an equal opportunity employer. Duties, responsibilities and activities may change at any time with or without notice. Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee for this job. Cash handling and balancing, customer service and/or prior teller/banking experience is preferred. High school diploma or equivalent required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical requirements described represent those that must be met by an employee to successfully perform the essential functions of this job. This position requires a working knowledge of computers, printers and general office equipment. The ability to sit, bend, squat, twist and lift/carry coin bags weighing up to 50 lbs. This position requires the ability to stand for extended periods of time. Basic Computer Skills (Microsoft Word, Excel, Jack Henry).Strong oral and written Communication Skills. ![]() Recognize opportunities to cross sell bank products and services to existing and prospective customers.Cross train to cover other areas and broaden understanding of overall banking services.Participate in available training and utilize bank resources and products to strengthen job knowledge.Assist customers with newt and answer questions. Acquire and maintain a working knowledge of online banking products & services.Maintain a neat, clean professional appearance and demonstrate dependability and flexibility in performing the duties of this position.Complete all necessary documentation for customers in accordance with bank policies and regulatory requirements.Balance teller drawer daily and comply with all teller standards and bank procedures.Handle customer needs and inquiries with accuracy and efficiency.Provide quality customer service to both internal and external customers.Serves as a first line contact for customers of the bank. This position must acquire and maintain a working knowledge of bank products and services to recognize cross sell opportunities and refer customers. Provide prompt, courteous and accurate customer service while assisting customers with teller transactions and banking inquires. Must be able to work 1:15 pm to 6:15 pm Monday - Friday and Saturdays 7:15 am to 12:15 pm. ![]()
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